Wolferman's Reviews

If I could give 0 stars, I would! I sent a sympathy gift box to a friend after her mother died. Wolfermans threw 4-packages of english muffins in a cardboard box and sent it. No packaging, just a note on the label indicating it was from me. I let Wolfermans know immediately and received a response that with my permission, they would send a note of apology to the gift recipients. Absolutely not. Unbelievable.

A good friend sent me a Deluxe Berry Breakfast Box for Mother's Day. The content were so awful that 90% went in the trash. I can't believe they send a product like that and with a card insert bragging about the quality of the baked goods. Everything was dry, tasteless, and stale; it didn't look at all appetizing! I can get better stuff from Entenmanns at the supermarket! I feel so bad that my friend spent money on this garbage. and don't know how to tell him without hurting his feelings.

I purchased Wolferman‘s bakery items – pick 6. I was very surprised once I receive the items, nearly everything was labeled that the product has bioengineered ingredients in it. For the price, this is completely unacceptable. It is also not displayed anywhere in their website when you look up food items. I posted my review on Wolfermans website but they deleted it. this is why am writing it here.
Now let’s get to the bakery items taste –
The scones are delicious.
The English muffins, plain are delicious. I also purchased a cranberry citrus English muffin, that was not good, the flavor tasted like sage. if purchasing English muffins I recommend you stick to plain.
The apple streusel loaf cake was OK. I believe it’s competitive in purchasing at your local grocery store bakery section. And that’ll be much cheaper too.
Purchased the maple glazed buns and cinnamon buns/rolls. The directions are to microwave it then let it sit inside a wrapper for a couple minutes. The time was not enough too soften the cinnamon rolls. The outside shell was still hard. It’s better to get the Pillsberry kind. Hot and soft.
I don’t think I will ever purchase from them again.

My wife and I used Wolferman’s for Christmas of 2020.
We sent several, maybe nine or 10 gift baskets to various friends.
There were some significant issues however for whatever reason we decided to try them again Christmas 21… due partly in fact because of the very convenient way that they will bring up with what you sent the previous year with all the addresses etc. are there.
This time it was even worse. In fact today is February 17, 2022 and I just received a text last night that a friend had received his Christmas gift….This is absolutely unforgivable. Lord only knows what other of our friends failed to get theirs as well? When I called to try and speak with somebody all I got was an agent working from their home. No way to get to a higher up in the organization. This is absolutely unforgivable and inexcusable. I would definitely not recommend this company i.e. Harry and David/Wolfermans to anybody for any reason

I bought a sympathy basket for a friend whose son passed from covid. When I ordered the basket online it was noted it would arrive by December 16. Still waiting delivery that now says it won’t arrive till December 26. In speaking with them they said there was nothing they could do. Now in looking at other reviews there are many who are not pleased with the product. Will not be buying from them again. NOWAY!

Muffins were delivered on time. However, they are either tasteless or had a strange flavor to them. I was very disappointed as they are associated with Harry and David, whose products are of good quality.

I ordered a basket on 11/24 to be delivered at a friends house on 12/17. She was having guest over on the 18th and wanted something extra. I thought ordering early was a good idea. WRONG as of today, it hasn’t even shipped and the produce is out of stock.

Couldn't find the item I wanted online -- clearly pictured in the mailed catalog I got 2 weeks back (promotions good thru 12/25/21). Despite using search feature, entering the item#, scrolling the whole dang site -- nothing. I didn't see a suitable alternative Christmas gift, plus a large selection of items are not available until after the new year - sometimes months after. Availability may be due to current shipping woes all over, so not necessarily their fault, but their catalog interface is their bailiwick.

Anyway -- while this would've been my 1st order with Wolfermans -- given the bad reviews for the muffins that would've been part of my order, plus the noted delivery problems -- I'll pass.

As Wolferman's parent co., Harry & David is responsible and should do a LOT better job of quality control. H & D used to have a stellar reputation, well-deserved. I am familiar with their service and products; I ordered gifts from them over the years, only stopping after shipping costs became too high to justify small gifts sent to several addresses. Also - my very first job using a computer was in Medford, handling Christmas orders at their call center in the late 80s. They were a good company to work for at the time.

Sounds like their customer service reps are mostly doing their best, but they have no control over consistent problems with catalog, delivery, or product quality.

While the product is awesome... they have no idea how to ensure their product is delivered on or close to the requested date. Second year in a row that they screwed up my orders. HORRIBLE. You'd be better off buying your own item, baking a banana bread and shipping it yourself. Oh, don't bother to reach anyone on the phone, they don't know how to handle calls. Yesterday I was on the phone for over an hour. The staff is very professional and kind but it doesn't make things better when your gift is a week late...

First time Wolfermann's thick English Muffin purchaser. Order arrived a bit later than expected but intact. I ordered 9 different flavors. I have tried three of the flavors are all are thick and doughy and tasteless. All left a bad lingering after taste. Yuck. I tried the chat line and had to repeat myself three times giving the same info over again. I clicked out of the chat. Called customer service directly, explained the problem, received a refund, an apology, and a 20% off coupon for future purchase on a different product. Polite and helpful Ms. Kathy was. I feel better about Harry & David as a result of Ms. Kathy's care and concern. I will try again- just not English Muffins. One star is for the muffins- I'd give Ms. Kathy 5 stars.